Turn your pet's photo
into timeless art.

AI, and we'll always say so. Your portrait is generated by a model using your photo as the reference, rendered in the style you chose. No brush touches canvas. It can be genuinely beautiful and it can genuinely look like your pet — but it is a computed image, not a painted one.

The buyers who end up angriest in this category are not the ones who chose an AI portrait. They're the ones who were led to expect a hand-painted one and got a computed one instead, at a price that assumed the former. Ask any seller directly. One who answers instantly and specifically is telling you the truth costs them nothing.

Yes — and this is the one rule worth insisting on with anybody. You should see a version of your pet's actual face — not a sample, not a similar breed, not a generic template — before the full price is taken.

Here, that means: the preview is generated from the photo you submitted; you see it before the final charge; if it doesn't look like them, revisions are free up to the point where it genuinely does. Nobody should ask you to pay in full for something you haven't seen any version of. A deposit to begin work is reasonable. A single non-refundable full payment before any proof exists is not.

If a seller's process goes straight from "upload your photo" to "here's your invoice" with no proof step, that's the clearest predictor of the wrong-face complaint. It isn't a step they forgot to build — it's the step that would have let you catch their mistake before you paid for it.

"It doesn't look like my dog" is the most common complaint in this whole category, and it's usually true in a specific, checkable way. Don't ask whether it's a nice portrait. Ask whether these survived the translation from photo to art:

1. Eye shape and colour — the actual colour, not "brown" in general. The feature owners notice fastest when it's wrong.
2. Ear set — upright, folded, one up and one down. Plenty of real animals have that, and plenty of generated portraits quietly "fix" it.
3. Muzzle length and shape — short and blunt versus long and narrow changes the whole read of a face.
4. Coat pattern and markings — the white patch, the one black ear, the freckle on the nose. These belong only to your pet, which makes them the best test of whether the render really used your photo.
5. Proportions — head-to-body, leg length, build.
6. A characteristic expression — the head tilt, the underbite, the ear that never went up.
7. Age-correct detail — a grey muzzle or a cloudy eye is part of who they were at the end. A portrait that quietly makes them young again isn't a memorial of the pet you actually said goodbye to.

If two or more are wrong, you aren't looking at your pet with a filter over it. You're looking at a coincidence, and you should ask for a real revision before paying anything further.

The Keepsake Kit is an instant digital download — nothing to ship, nothing to arrive damaged, no wrong address, no missed date. That isn't a marketing line; it's simply true of digital delivery as a category.

If you order anything printed, from us or anyone, get these answered before you pay: what material and what size, named exactly ("canvas" and "poster paper in a frame" are not the same product); whether a frame is included and what it actually is; whether the portrait is sized to the frame or the frame to the portrait; a real delivery date rather than a range with no accountability; and whether you'll actually receive a tracking number.

No. One price, stated once, paid once. Four patterns worth recognising anywhere you shop for this:

• A subscription for a one-time need. Grief has a shape; it does not renew monthly. Ask what happens if you cancel after the first month, and whether you keep what you made.
• A "free" app that paywalls the output. Free to preview, then a wall the moment you try to save or remove a watermark. If the free version can't produce a finished thing you keep, it isn't free — it's a long advertisement.
• A price that changes between the page and the invoice. Framing add-ons, rush fees, "premium" style unlocks sprung mid-checkout.
• No stated revision or refund policy at all. Not necessarily a generous one — just a stated one. Its absence usually means nobody has thought about what happens when it goes wrong, which means you'll absorb the cost when it does.

The file itself, not a login that shows it to you. Apps close and accounts get deactivated; a file in your own downloads folder, backed up somewhere you control, outlasts any company — including this one. You own the right to print it, reprint it, and share it.

For anything you'll hang, you want roughly 300 DPI at your intended print size. Ask us for the pixel dimensions and we'll give you the number, not "high quality". And a style that still feels right in five years — oil, watercolour, simple line art — tends to age better on a wall than whatever illustration trend is current.

It's used only to make your portrait. We never sell it, never train on it, and never use it in marketing without asking you first. Ask us and we delete it.

That's a fine outcome. A printed portrait is not the only way to keep a pet's memory, and it isn't always right for the week you're in. Everything on this page works as a checklist against any seller you talk to, including us. Take it with you.